When buying home appliances, in addition to the quality of the product itself, the purchase service is also a very important part. As a home appliance owner, many customers have many misunderstandings about the after-sales and installation services of home appliances. This article aims to eliminate this part of the problem.
About installation and after-sales
1. About free installation: Now when buying online or in physical stores, many home appliances are installed for free. Washing machines, refrigerators, air conditioners, water heaters, dishwashers, integrated stoves, range hoods, etc. are installed for free. Free installation generally refers to the basic installation fee, not really completely free. There are some additional fees, and there will be a cap on how much extra money to charge. This is different for different products. You can consult customer service to ask clearly.
2. When buying home appliances online, it is best to confirm the installation environment and measure the size before purchasing. If you return or exchange the goods for your own reasons, you have to pay the postage yourself.
3. Some common home appliances that require auxiliary materials or additional labor costs: air conditioners, air-energy water heaters, gas water heaters, central air conditioners. However, TVs are not installed at all, and they are all charged. For home appliances that require auxiliary materials, you can prepare them in advance because the official charges will be more expensive.
4. Therefore, when buying home appliances online, even if the installation is free, it is best to ask the customer service for an installation price list. The prices of the auxiliary materials required for each step of the installation are clearly marked, and they are generally more expensive than the market price. If it is not installed by the official, it may be even more overcharged. It is recommended that you can buy the auxiliary materials in advance to save some money.
5. For some projects that are not installed for free, the official door-to-door installation master will sometimes ask you to cancel the order for the scheduled installation, and then he will make the money. If this happens, it is best not to listen to him. If there is an installation error in the middle, it will be very troublesome, or if he asks you to do so, you can bargain with him.
6. The official installation fee is set, and this money is generally not earned by them, so some friends who like to bargain don’t have to argue.
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